Frequently Asked Questions

See some common questions and answers below, or email us info@vasupportagency.com

  • What sets VASA apart from other virtual assistant agencies?

    VASA is more than just a VA provider—we are a strategic support partner. We offer customized VA matching, a skilled and dependable team, and our proprietary onboarding and automation platform, LaunchPad Pro. Our cross-continental structure enables us to deliver exceptional, cost-effective support that scales with your business.


  • What is LaunchPad Pro?

    LaunchPad Pro is VASA’s  SaaS platform powered by GoHighLevel. It’s designed to streamline onboarding, automate workflows, and centralize business operations for our clients. Through LaunchPad Pro, we deliver a fully branded, all-in-one digital workspace that helps small businesses manage CRM, marketing, communication, and task automation—without th need for multiple software tools.


    It’s just one more way VASA provides powerful, scalable solutions that save time and support growth.


  • How is a Virtual Assistant selected for my business?

    We take a personalized approach to matching. Each VA is selected based on your business needs, industry, preferred work style, and technical requirements. Our onboarding process ensures the best fit for both productivity and long-term collaboration.

  • What types of tasks can my Virtual Assistant support?

    Our VAs are equipped to handle a wide range of responsibilities, including administrative support, inbox and calendar management, customer service, content creation, social media assistance, CRM updates, research, and more, tailored to your operations.

  • Why does VASA work with South African-based Virtual Assistants?

    South African VAs offer high-quality skills, strong English proficiency, and favorable time zone alignment with both U.S. and European clients. They provide professional, reliable, and cost-effective support that seamlessly integrates into global workflows.


  • What communication channels can I use to connect with my VA?

    You can communicate with your VA through your preferred platforms—Slack, Zoom, Microsoft Teams, email, WhatsApp, or within the LaunchPad Pro environment. We prioritize clear, consistent communication.



  • Which industries does VASA serve?

    VASA supports a broad range of industries, including but not limited to: coaching and consulting, e-commerce, real estate, legal, tech startups, financial services, wellness, and nonprofit organizations.

  • How soon can my Virtual Assistant begin supporting me?

    The onboarding process typically takes 2 weeks to one month, depending on the complexity of your business needs and the level of training required for your assigned VA. We ensure each assistant is fully prepared and aligned with your operations before support begins, so you receive the highest level of service from day one.


  • How does VASA ensure my business data remains secure?

    We prioritize client confidentiality by using secure systems, encrypted communication channels, and binding non-disclosure agreements (NDAs) with our team. Your data and business processes are protected at every level.

  • Can I scale my support as my business grows?

    Absolutely. VASA offers flexible plans that allow you to increase support hours, add additional VAs, or expand into specialized services as your needs evolve.